Privacy Policy

BEFORE USING OUR WEBSITE OR SERVICES, PLEASE READ THIS PRIVACY POLICY CAREFULLY.

BEAM Pharmacy ("BEAM Pharmacy," "we," "us," "our") is committed to protecting your personal information and complying with all applicable data protection and privacy laws, including the Personal Health Information Protection Act (PHIPA ON), the Personal Information Protection and Electronic Documents Act (PIPEDA), and other relevant Canadian privacy regulations.

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you access our website www.beampharmacy.ca (the "Website") or use our services, including prescription fulfillment, virtual consultations, and medication delivery (the "Services").

What Information Do We Collect?

We collect and maintain personal health information (PHI) necessary to provide pharmacy services, including but not limited to:

Personal Identifiers: Name, date of birth, gender, phone number, email address, mailing address.
Health Information: Prescription details, provincial health card number, insurance information, and any relevant medical history you provide.
Payment Information: Credit card details or other payment information for processing transactions.
Technical Information: IP address, device identifiers, browser type, cookies, and usage data when you visit our Website.

How We Use Your Personal Information

We use your personal information for the following purposes:

To process and fulfill prescription orders.
To coordinate and communicate with healthcare providers and insurers.
To deliver medications and provide consultation services.
To comply with legal and regulatory obligations.
To enhance security, prevent fraud, and improve our services.
To communicate with you regarding your prescriptions, health reminders, and promotional offers (with your consent).
To analyze service trends and conduct research using anonymized and aggregated data.

How We Share Personal Information

We do not sell your personal information. However, we may share your information in the following circumstances:

With Healthcare Providers: To facilitate prescription fulfilment and medication management.
With Third-Party Service Providers: For payment processing, prescription delivery, and IT support.
With Insurers and Government Agencies: To verify health coverage and process claims.
When Required by Law: To comply with legal or regulatory obligations.
With Your Consent: If you opt in to share information for additional services or research.

Your PHI is stored securely and is only accessed by authorized personnel. We do not sell or share your health information for marketing purposes without your explicit consent.

Your Rights Regarding Your PHI

You have the following rights concerning your protected health information:

Right to Access: You may request access to your health records.
Right to Amend: You may request corrections to your records if you believe they are inaccurate.
Right to Request Restrictions: You may request limitations on how we use or disclose your PHI.
Right to Confidential Communications: You may request that we communicate with you in a certain way.
Right to a Copy of This Policy: You may request a printed copy of this privacy notice.
Right to File a Complaint: If you believe your privacy rights have been violated, you may file a complaint with us or with a privacy regulator.

To exercise any of these rights, please contact us (details below).

How We Protect Your Information

We take appropriate security measures to safeguard your personal information, including:

Encryption of sensitive data.
Secure storage on industry-standard servers.
Regular security audits and staff training.

While we take every precaution to protect your data, no system is completely secure. In the event of a data breach, we will notify affected individuals and relevant authorities as required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our Website with an updated revision date. If significant changes are made, we will provide notice through email or other appropriate means.

Contact Information for Our Privacy Official

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

BEAM Pharmacy
Address: 1-33 Cathedral High St., Markham, ON L6C 0N9
Phone: (289) 293-1668
Email: info@beampharmacy.ca

We are committed to resolving any concerns you may have in a respectful and timely manner.

Last Updated: May 5, 2025